GET CONNECTED
Your eSIM. Ready for the journey.
From your installation email to your first connection. Choose your phone and follow the steps below.
Install my eSIM01 / Before you start
A little preparation. A smoother arrival.
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A compatible, unlocked phone
Check your exact model and purchase region with the manufacturer. The phone must support eSIM and be unlocked for other carriers.
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A reliable Wi-Fi connection
Stay connected while the eSIM downloads. Have your phone charged and your private installation link ready.
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Your personal installation details
Open the separate Simavelo eSIM email. Your secure link contains the QR code, SM-DP+ address and activation code.
02 / Install
Choose your phone.
Menu names vary by model, software version and phone language. These illustrated steps are a guide, not exact screenshots.
iPhoneiOS
Open your SIM settings
Settings / Cellular or Mobile Data / Add eSIM
Add with your QR code
Choose Use QR Code. Show your personal QR on another screen and scan it with this phone. Follow the download prompts.
Need to enter the details manually?Finish the setup
Label the new line Simavelo or Travel so you can recognise it. Keep your usual line for calls and messages if needed; this eSIM is for data.
Samsung GalaxyAndroid
Open your SIM settings
Settings / Connections / SIM manager / Add eSIM
Add with your QR code
Choose Scan QR code (or Add using QR code on older software). Scan your personal QR from another screen and follow the setup prompts.
Need to enter the details manually?Finish the setup
Rename the new eSIM Simavelo or Travel. When you are ready to connect, select it as your mobile-data SIM.
Google PixelAndroid
Open your SIM settings
Settings / Network & internet / SIMs / Add SIM / Set up an eSIM
Add with your QR code
Follow the setup prompts to scan your personal QR code from another screen. Older versions may call this Download a SIM instead.
Need to enter the details manually?Finish the setup
Finish downloading the eSIM and give it a label you recognise. Select this line for mobile data when you are ready to connect.
No second screen? Use manual setup.
Use the details inside your private installation link, not a code from this public guide.
iPhone
On iPhone, choose Enter Details Manually from the QR setup screen. Enter the SM-DP+ address and activation code in their separate fields. Only enter a confirmation code if one was supplied.
Android
On Android, look for Enter activation code or a manual option in the QR setup flow. If the phone requests separate fields, use the address and code from your private link. If it requests one complete code, use the format below with your own values, without spaces or brackets.
Format only — replace both placeholders with your private details
LPA:1$[SM-DP+ address]$[Activation code]
QR code on the same iPhone?
On supported iOS versions (17.4 or later), touch and hold a QR in a supported browser or email app and choose Add eSIM if it appears. Otherwise use another screen or manual setup.
03 / Connect
At your destination, make it your data line.
When you are ready to use the plan, within its supported coverage, check these settings.
Select the Simavelo line
Turn the travel eSIM on and choose it for mobile data. On iPhone use Cellular / Mobile Data; on Samsung use SIM manager; on Pixel use SIMs.
Enable roaming on the travel eSIM
Enable data roaming for the Simavelo line. Keep data roaming off on your home line and turn automatic mobile-data switching off to reduce accidental use of your home plan.
Let the network connect
Give the phone time to find a supported network. If your installation details specify an APN, follow those instructions; do not guess an APN or change the home SIM’s settings.
Keeping your home line active can still incur call, SMS or carrier roaming charges. Check with your home carrier, or turn that line off if you do not need it.
04 / Get help
A bump along the way?
Keep your eSIM installed while you check these common issues.
The QR code will not scan
Use a clear QR on another screen, increase its brightness and check Wi-Fi. Try manual setup if scanning is unavailable. Never upload your QR to a public scanner.
The code says it is already used
Check whether the eSIM is already listed in your phone settings. Do not delete it or keep trying to install it on another phone. Contact us so we can check the profile.
Installed, but no internet
Confirm that you are in the plan’s coverage, it has data and validity remaining, and the travel line is selected for data with roaming enabled. Try airplane mode briefly, then restart the phone. Follow any supplied APN instructions.
I cannot find my installation email
Check spam and look for the separate eSIM email, not just the order confirmation. Your private link expires 30 days after issue; that is separate from plan validity. Contact us instead of ordering again.
Device-specific help